Just a quick hi and thanks for etr’s service; the trip went very well and I will be responding to Fanny’s request for more formal feedback as soon as possible.

In particular, thanks for your prompt responses to my string of texts from the Eiffel Tower (great cell phone reception up there!) about the possibilities of a refund to the student who was unable to take part in the trip.

On behalf of the student, their parents and the school I want to express our appreciation for the refund of you have offered. Many thanks and best wishes.